Due to a surge in online orders, we are experiencing delivery delays and longer-than-usual delivery times. Click here to learn more

Free curbside pickup is available.

Shipping and Return Policy

CAMPERS VILLAGE SHIPPING POLICY

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

There is more information regarding this on our help page regarding shipping timelines, shipping fees and other information.


CURBSIDE PICKUP – FREE SERVICE

During the COVID-19 pandemic, we are modifying our pickup service to protect the health and safety of our customers, our staff and our community. Curbside pickup is offered at our Edmonton West and Calgary stores only. Orders will be available for pick-up from your store of choice in 5 business days or less. We will email you when your order is ready for pick up.

Curbside Pickup will be available during regular store hours:

  • Monday - Wednesday | 10 AM - 6 PM
  • Thursday & Friday | 10 AM - 8 PM
  • Saturday | 10 AM - 6 PM
  • Sunday & Holidays | 12 PM - 4 PM

When you arrive, please follow these procedures to ensure responsible social distancing during the COVID-19 pandemic:

  1. Proceed to the parking lot. There you will see curbside pick-up stations.
  2. Park at one of the pick-up stations.
  3. Call us at 780.484.2700 (Edmonton West) or 403.252.3338 (Calgary) to let us know you’ve arrived. Have your web order ID number (included in your order confirmation email) ready.
  4. Remain in your vehicle.
  5. We’ll bring out your order and place it on the table.
  6. Once we go back inside, you can load your order into your vehicle.

Store Locations for Curbside Pickup

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

General Information

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada.

You may contact us by email anytime at info@campers-village.com or call us at 1.800.661.3847 from 8am – 5pm MT Monday through Friday. A customer service representative will be happy to help you.


CAMPERS VILLAGE RETURN POLICY

We want you to have a great experience shopping with us whether in-store or online.

We do this by providing you with premium quality, well-designed products at competitive prices, combined with the best possible customer service and product knowledge.

We’re confident in the product quality and selection of the brands that we sell. If for any reason you are not completely satisfied with your purchase, you can return it for exchange or refund.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date. 
  • All items reduced by 50% or more cannot be returned or exchanged, and are considered a final sale.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order invoice, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (ie. Cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Campers Village is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Campers Village is not responsible for packages lost in transit.
 
  • In the case of web orders, if the product arrived damaged or the wrong item was sent, you will be refunded for the cost of returning the item and should you choose to exchange any product, we will ship it to you free of charge.
  • The Campers Village return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense
Returning items for exchange or refund in-store

You have two options for returning your purchase(s).

  1. In-store return: Products may be returned in person at any Campers Village location. Please bring unused, returnable items with the original sales receipt to any of the following Campers Village locations:

    Calgary
    7208 Macleod Trail SE
    Calgary, AB T2H 0L9
    403.252.3338

    Edmonton South
    3235 Calgary Trail NW
    Edmonton, AB T6J 5X8
    780.479.2267

    Edmonton West
    10951 170 Street
    Edmonton, AB T5P 4V6
    780.484.2700

  2. Mail-in return: Products may be shipped back to our West Edmonton store location. You are responsible for return shipping charges and insuring the shipment against loss or damage. Please do not return any products freight collect or COD, as these shipments will be refused.

    Please download the return form using the link below and label your return package with the completed form.

    Campers Village Web Return Form

    We recommend shipping the product(s) insured with carriers including Canada Post or UPS who can provide you with a tracking number.

    Return Address:

    Campers Village
    10951-170 Street
    Edmonton, AB T5P 4V6
    Attn: Web Return

For more information please see the help page.

If you require any assistance, please feel free to contact Customer Service:

Toll free 1-800-661-3847 or email: info@campers-village.com


Warranty Claims:

Campers Village will act on your behalf for all manufacturer warranties for the products that we sell.

Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration.

For more information, please see the help page.

Stated simply, we will always be here to help you.