Shipping and Return Policy

CAMPERS VILLAGE SHIPPING POLICY

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

There is more information regarding this on our help page regarding shipping timelines, shipping fees and other information.


IN-STORE PICKUP – FREE SERVICE

You may pick up your order at any one of the three Campers Village locations. Orders will be available for pick-up from your store of choice in 5 business days or less. We will call you when your order is ready for pickup.

Please bring photo identification and your email order confirmation to obtain your order.

Store Locations

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

General Information

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada.

You may contact us by email anytime at info@campers-village.com or call us at 1.800.661.3847 from 8am – 5pm MT Monday through Friday. A customer service representative will be happy to help you.


CAMPERS VILLAGE RETURN POLICY

We want you to have a great experience shopping with us whether in-store or online.

We do this by providing you with premium quality, well-designed products at competitive prices, combined with the best possible customer service and product knowledge.

We’re confident in the product quality and selection of the brands that we sell. If for any reason you are not completely satisfied with your purchase, you can return it for exchange or refund.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • All items reduced by 50% or more cannot be returned or exchanged, and are considered a final sale.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order invoice, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (ie. Cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Campers Village is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Campers Village is not responsible for packages lost in transit.
  • In the case of web orders, if the product arrived damaged or the wrong item was sent, you will be refunded for the cost of returning the item and should you choose to exchange any product, we will ship it to you free of charge.
  • The Campers Village return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags and liners.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense
Returning items for exchange or refund in-store

You have two options for returning your purchase(s).

  1. In-store return: Products may be returned in person at any Campers Village location. Please bring unused, returnable items with the original sales receipt to any of the following Campers Village locations:

    Calgary
    7208 Macleod Trail SE
    Calgary, AB T2H 0L9
    403.252.3338

    Edmonton South
    3235 Calgary Trail NW
    Edmonton, AB T6J 5X8
    780.479.2267

    Edmonton West
    10951 170 Street
    Edmonton, AB T5P 4V6
    780.484.2700

  2. Mail-in return: Products may be shipped back to our West Edmonton store location. You are responsible for return shipping charges and insuring the shipment against loss or damage. Please do not return any products freight collect or COD, as these shipments will be refused.

    Please download the return form using the link below and label your return package with the completed form.

    Campers Village Web Return Form

    We recommend shipping the product(s) insured with carriers including Canada Post or UPS who can provide you with a tracking number.

    Return Address:

    Campers Village
    10951-170 Street
    Edmonton, AB T5P 4V6
    Attn: Web Return

For more information please see the help page.

If you require any assistance, please feel free to contact Customer Service:

Toll free 1-800-661-3847 or email: info@campers-village.com


Warranty Claims:

Campers Village will act on your behalf for all manufacturer warranties for the products that we sell.

Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration.

For more information, please see the help page.

Stated simply, we will always be here to help you.